At Playpals we recognise that the welfare of the child is paramount and take seriously our responsibility to safeguard and promote the welfare of the children in our care. We understand the importance of working in partnership with children, their parents/ carers and, where necessary, other agencies in order to do so.

Our DSL (Designated Safeguarding Lead) is Lynne Townend.

All members of the Senior Mangement Team are Deputising Safeguarding Leads.

If you have any concerns, please contact us immediately.

We are not registered or insured after 6.00pm and cannot keep any children after that time.

If you have any concerns, please contact us.

If your child is unwell and due to be with us, please notify us through the famly app, or by phone.

If a child becomes unwell in our care we will contact the child’s parents or carers as soon as possible.

Playpals aims to welcome all children and adults into the Nursery, supporting their individual needs as appropriate.

Charlotte is our SENCo and is happy to answer any questions you might have. You can contact her through our contact form, or by phone or email.

We are proud to have been awarded a Dingley's Promise inclusion award.

Every member of staff at Playpals has trained in Dingley's Promise to enhance our ability to include and support children with SEND.

For more information on this, visit our Awards page.

Our work will bring us into contact with confidential information. To ensure that all those using and working at Playpals can do so with confidence, we have a Confidentiality Policy.

If you have any concerns, please contact us.

Playpals aims to provide an excellent level of service for both the children and the parents using the nursery.

Any complaints should be made to the Nursery Manager (Johanna Ponter) or to the registered person (Mrs Lynne Townend) in the first instance. If they are unavailable, then the complaint can be made to any of the Senior Management Team.

If you have any concerns, please contact us.